Privacy Policy

Online Privacy

This Privacy Policy Statement sets forth the privacy policy pertaining satinwonders.com web site. By using our site, you are agreeing to the terms set forth in this Privacy Policy Statement.

For purposes of this Privacy Policy Statement, “Personal Information” means any information by which you can be personally identified, and includes your name, your address, your telephone number and your e-mail address. JD & Associates, LLC / Satin Wonders collects personal information only when you voluntarily submit such personal information to us, when placing a product order through the site.

JD & Associates, LLC / satinwonders.com does not collect personally identifiable information from any person under the age of thirteen, and if you are under thirteen, please give us parental contact information or exit this site.

Regardless of the purpose for which it is submitted, it is JD & Associates, LLC / satinwonders.com policy to maintain all Personal Information as confidential, and to use such Personal Information for the following purposes:

  • for the specific purpose for which it was volunteered (for example, to purchase products, to comment on our products or site etc.);
  • to improve the content, appearance and utility of the site;
  • to notify our visitors of updates to the site if they have previously submitted an email address by making a purchase or by contacting Satin Wonders.

For each visitor to the site, our web servers recognize information regarding the IP address of the visitor’s computer. Each computer has it’s own unique IP address (number). For internal market research and other business purposes, JD & Associates, LLC / satinwonders.com tracks web statistics of visitors usage, including which pages are clicked on, and total time spent by each visitor on the website, etc. This information is tracked with the IP address of the visitor’s computer, but the tracking does not contain Personal Information such as name, email, or address.

Once a visitor makes a purchase, it is possible to combine the Personal Information from that order with the IP address of the visitor’s computer and this will make it possible to know that a certain IP address is associated with a certain name. JD & Associates, LLC / satinwonders.com will not combine this data without the consent of the purchaser. JD & Associates, LLC / satinwonders.com will analyze the web statistics that track by IP address and not with Personal Information such as name, email, or address, even if it becomes possible to do so once a purchase is made.

It is JD & Associates, LLC / satinwonders.com policy to keep Personal Information only for so long as needed for such purposes. At any time, you may obtain a summary of the Personal Information on record with JD & Associates, LLC / satinwonders.com which has been collected about you via this site (This does not include IP address tracking in the web statistics). Except for Personal Information we need to complete your purchase of products, you may request at any time that JD & Associates, LLC / satinwonders.com dispose of any or all personally identifi-able information about you, such as name, email, and address. In addition, at any time you may request that JD & Associates, LLC / satinwonders.com correct any such personal information; or that such personal information be removed from JD & Associates, LLC / satinwonders.com marketing databases.

To make any request described above, send an e-mail to comment@satinwonders.com or write to:

JD & Associates, LLC / satinwonders.com
8001 Snouffer School Rd Suite #203
Gaithersburg, MD 20879
Tel: 301-990-7008

When contacting us, please be sure to provide us with your exact e-mail address, name, address and/or telephone number(s) in order to be sure we handle your request correctly.

Online Security

Whenever you provide any credit card information, we use SSL technology to make sure that it is “encrypted,” or, scrambled, so that no one else can read it while it is being transmitted over the Internet. Once you have filled out the order form and click on the Button to go to enter credit card information on a new page, the credit card information entered is transmitted over the web in encrypted format.

Requesting To Be Removed From Email Lists

If you do not wish to receive email from JD & Associates, LLC / satinwonders.com in the future, please email us at comment@satinwonders.com to be removed from our e-mail list.

Customer Service

301-990-7008
M-F 9 AM – 6 PM EST

You may call JD & Associates, LLC / satinwonders.com during our office hours to place an order or for product inquiries. JD & Associates, LLC / satinwonders.com reserves the right, at its discretion, to change, modify, add, or remove portions of this Privacy Policy Statement at any time. You should check this page periodically for changes. Your continued use of this site following the posting of changes to this Privacy Policy Statement will mean that you accept those changes.

Our Mission Statement

Vision:
To be our customer’s most valued satin haircare supplier by exceeding quality and service expectations.

Principles:

  • 100% Customer Satisfaction
  • Minimal errors and waste (zero defect policy)
  • Constant Improvement
  • Open Communication
  • Team work
  • High Ethics and Integrity Standards
  • Timely Delivery and Service
  • Knowledge and Dependable Staff
  • Quality Product
  • Innovation Leadership
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Satin Hair Wrap

Satin Hair Wrap

Our satin benefits your hair by reducing hair breakage and maintaining a healthy moisture balance while you sleep. Satin is so luxurious.

Our Hair Wrap Is A Great Fit

It fits so well that it provides further protection from wetness when used under your shower cap. You can keep your hair dry from shower through dress-up. This hair wrap is always a great fit. The Satin Wonders Hair Wrap is also as durable as it is beautiful. It stands up after repeated washing unlike most other wraps.

More Details

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Satin Pillowcase

Satin Hair Wrap

Available In Both Standard And King Size

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Advice from Experts

Your hair comes in contact with one thing more than any other: "the pillowcase.”

Since the 1950s, with the popularity of the bouffant hair styles, haircare specialists have recommended the use of satin pillowcases. Cotton may feel soft to the skin but its weave actually grips and tugs at individual strands causing damage and breakage. The effects of continuous contact with cotton pillowcases can tangle and ultimately ruin hairstyles.

Hair treated by bleaching, highlighting, coloring, chemical perms, relaxers, blow dryers, and curling irons are  especially susceptible to breakage. For braided, chemically treated or normal hair, the use of a satin pillowcase…

  • reduces hair breakage
  • helps maintain proper moisture balance
  • protects hairstyles
  • eliminates most tangling

To keep your style fresh for days, sleep on satin pillowcases. Unlike cotton pillowcases, which can snag hair, satin pillowcases allow hair to glide over them, reducing tangles.– Billy Yamaguchi – owner of Yamaguchi Salon at Spa Mystique in Los Angeles

Satin Wonders® pillowcases benefit hair treated by bleaching, chemical perms or relaxers and are an ideal remedy for preventing color-treated and highlighted hair from drying out. Your hair comes in contact with one thing more than any other – the pillowcase. As part of any primer on haircare, stylists should ensure that their customers are aware of the damaging effects of cotton pillowcases, and the advantages they will quickly discover by switching to satin.– Rochelle Dean – owner of Salon 804 in New York City.

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Travel Satin Pillowcase

Satin Hair Wrap

Relax against the elegant feel of satin with the assurance you are resting in a germ-free environment. The Satin Wonders travel size pillowcase is made with our superior satin that is soft on the hair, yet strong enough not to deteriorate through repeated washings. It will keep your hair looking great while traveling.

A True Quality Pillowcase

Because of our quality satin and premium construction, the Satin Wonders travel size pillowcase stands up to repeated washings and still comes out smooth and silky every time. It keeps your hair looking good, so that after sleeping, you will be bright and presentable as soon as you arrive at your destination.

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In The News

Satin Wonders Has Been Featured In:

– Regis Salon "the hair book" Holiday Issue 2009 (Night Time RX – page 21)

– BeautyBlitz.com "Wow Awards: Best Frizz Fighter" Oct/Nov 2009 (Slide 13)

– Salons Unlimited Professional Magazine, Dec 2008/Jan 2009 Issue, page 55

– Ottawa Citizen, 7 April 2007 "going places" article

– Spa Magazine, February 2007 – Glamour Blog, satin habit, July 9, 2007

– Globe & Mail.com (travel size)

– Chicago Sun-Times, Travel Gadgets, May 16, 2007 (travel size)

– Meeting & Convention Magazine, Jun 2007 Issue, page 57 (travel size)

– Women’s Day Magazine web site / Satin Wonder’s Sweepstakes, Dec 2006

– Teen Prom, Dec 2007, page 40

– Modern Salon, Nov 2006 Issue, page 70

– Harper’s Bazaar, Aug 2004 Issue, page 68

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Salon Locator

Coming Soon

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Salon Owners

Sold exclusively to salons and spas.

Our unique package design lets you display the pillowcases right next to your other haircare products.

We Sell Our Product To Salons In Case Packs Of 6 Or 12

Our products are available in countertop and tray packs for easy merchandising.

Satisfaction Guarantee

Guaranteed Greatness

We believe in our Satin Wonders Products so much we offer a 90 day money-back guarantee.

More Details For Wholesale Pricing

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Satisfaction Guarantee

They will not deteriorate after repeated washings or lose their desirable silken texture.

Satisfaction Guarantee

If you are not completely satisfied, please return the unused product in its original packaging along with receipt within 90 days of our shipping date. You will receive the complete purchase price less shipping and handling.

If product has been used and is returned within our 90 day return policy of our shipping date, an exchange will be issued.

No refunds, exchanges or credits will be given on products beyond our 90 day return policy.

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Contact Us

Frequently Asked Questions

1.) How is my credit card number kept secure when I purchase online?

We understand your concerns about online transaction security. We have taken all the necessary steps to ensure the security of the credit card information you provide to us. Our website uses Secured Socket Layer (SSL) technology. SSL is the same encryption method used by major stores such as Amazon.com.  

2.) When will I receive my order?

Orders will be shipped within 48 to 72 hours once transaction has been approved. Orders are shipped via UPS Ground or USPS Priority unless next day/overnight service has been requested. You should receive your order within three (3) to five (5) days, depending on what part of the United States you live in. Orders placed on Friday, Saturday, Sunday or holidays may not be shipped until the next business day. Please Note: When selecting USPS (United States Postal Service) as your shipping method – your order is not insured during the delivery process.

3.) Can I ship Satin Wonders outside of the U.S.?

Yes. We consider these orders special orders, which must be handled individually. Please e-mail us at: orders@satinwonders.com with the following information: A Complete Ship To Address and the items you would like to order. Customer Service will e-mail you with the exact shipping cost outside of the US.

4.) What are the shipping costs to Canada?

UPS Standard Ground orders from US to Canada may be subject to custom fees and brokerage fees which are the responsibility of the receiver.

5.) Can I send Satin Wonders to a different location other than my billing address?

Yes, you can enter a separate shipping address by completing the additional shipping information as indicated on the online order form.

6.) What is your mailing address for mail orders?

Our mailing address is:
Satin Wonders, LLC
PO Box 8873
Gaithersburg, MD 20898-8873

7.) What is your return policy?

We guarantee your complete satisfaction. If you are not completely satisfied, please return unused product in it’s original package along with receipt within 90 days of our ship date. You will receive the complete purchase price less shipping and handling.

Please Note: Returns or exchanges will not be honored if the product has been used, soiled, damaged or altered by the customer.

No refunds, exchanges or credits will be given on products beyond our 90 day return policy.

Exchanges will be honored on used products only in the event of a manufacturer’s defect.

8.) How do I return Satin Wonders merchandise?

In every package you will find a return form. Please fill out the form and return to:

Satin Wonders, LLC
PO Box 8873
Gaithersburg, MD 20898-8873
(Do not ship to office address)

9.) Received Damaged or Defective Goods:

If product is damaged or defective in any way upon receipt−please email us at: orders@satinwonders.com

Please refer to your order number and describe the defect or damage. Once reported, you will receive a UPS prepaid return authorization label to use for the return. Once we receive the returned product, an exchange will be processed within 48 to 72 hours. You will not incur any shipping fees for defective or damaged goods. Our commitment to you is a 100% Satisfaction Guarantee.

10.) What forms of payment are accepted?

You can use your Visa, Mastercard, American Express or Discover card to shop online. We also accept personal and business checks (salon only) for mail orders. Our check policy: All orders will be shipped once the check has been cleared. Please allow a minimum of two (2) to (3) weeks for delivery.

11.) What is the thread count?

240 finished.

12.) Is Satin Wonders made from acetate?

No!! We take great pride in knowing that our quality satin is 100% superior vs. other satin products. We use 100% textured triobal polyester satin.

13.) What are the dimensions of your pillowcases?

Standard size pillowcase: 20 x 26 inches King size pillowcase: 20 x 36 inches Travel size pillowcase: 12 x 16 inches

14.) How are they packaged?

They are packaged in a handy tote bag: one unit = one pillowcase.

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Satin Wonders®, LLC is a registered Trademark. All rights reserved.
 All Products Made in the USA