Contact Us

Frequently Asked Questions

1.) How is my credit card number kept secure when I purchase online?

We understand your concerns about online transaction security. We have taken all the necessary steps to ensure the security of the credit card information you provide to us. Our website uses Secured Socket Layer (SSL) technology. SSL is the same encryption method used by major stores such as Amazon.com.  

2.) When will I receive my order?

Orders will be shipped within 48 to 72 hours once transaction has been approved. Orders are shipped via UPS Ground or USPS Priority unless next day/overnight service has been requested. You should receive your order within three (3) to five (5) days, depending on what part of the United States you live in. Orders placed on Friday, Saturday, Sunday or holidays may not be shipped until the next business day. Please Note: When selecting USPS (United States Postal Service) as your shipping method – your order is not insured during the delivery process.

3.) Can I ship Satin Wonders outside of the U.S.?

Yes. We consider these orders special orders, which must be handled individually. Please e-mail us at: orders@satinwonders.com with the following information: A Complete Ship To Address and the items you would like to order. Customer Service will e-mail you with the exact shipping cost outside of the US.

4.) What are the shipping costs to Canada?

UPS Standard Ground orders from US to Canada may be subject to custom fees and brokerage fees which are the responsibility of the receiver.

5.) Can I send Satin Wonders to a different location other than my billing address?

Yes, you can enter a separate shipping address by completing the additional shipping information as indicated on the online order form.

6.) What is your mailing address for mail orders?

Our mailing address is:
Satin Wonders, LLC
PO Box 8873
Gaithersburg, MD 20898-8873

7.) What is your return policy?

We guarantee your complete satisfaction. If you are not completely satisfied, please return unused product in it’s original package along with receipt within 90 days of our ship date. You will receive the complete purchase price less shipping and handling.

Please Note: Returns or exchanges will not be honored if the product has been used, soiled, damaged or altered by the customer.

No refunds, exchanges or credits will be given on products beyond our 90 day return policy.

Exchanges will be honored on used products only in the event of a manufacturer’s defect.

8.) How do I return Satin Wonders merchandise?

In every package you will find a return form. Please fill out the form and return to:

Satin Wonders, LLC
PO Box 8873
Gaithersburg, MD 20898-8873
(Do not ship to office address)

9.) Received Damaged or Defective Goods:

If product is damaged or defective in any way upon receipt−please email us at: orders@satinwonders.com

Please refer to your order number and describe the defect or damage. Once reported, you will receive a UPS prepaid return authorization label to use for the return. Once we receive the returned product, an exchange will be processed within 48 to 72 hours. You will not incur any shipping fees for defective or damaged goods. Our commitment to you is a 100% Satisfaction Guarantee.

10.) What forms of payment are accepted?

You can use your Visa, Mastercard, American Express or Discover card to shop online. We also accept personal and business checks (salon only) for mail orders. Our check policy: All orders will be shipped once the check has been cleared. Please allow a minimum of two (2) to (3) weeks for delivery.

11.) What is the thread count?

240 finished.

12.) Is Satin Wonders made from acetate?

No!! We take great pride in knowing that our quality satin is 100% superior vs. other satin products. We use 100% textured triobal polyester satin.

13.) What are the dimensions of your pillowcases?

Standard size pillowcase: 20 x 26 inches King size pillowcase: 20 x 36 inches Travel size pillowcase: 12 x 16 inches

14.) How are they packaged?

They are packaged in a handy tote bag: one unit = one pillowcase.

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Satin Wonders®, LLC is a registered Trademark. All rights reserved.
 All Products Made in the USA